Privacy Policy

Introduction

Spine Bone Body is committed to protecting the privacy of our patients and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. We comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988.

Collection of Personal Information

We collect personal information to provide you with our services and improve your experience with us. The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, and postal address.
  • Medical Information: Health history, treatment details, and other relevant medical information.
  • Payment Information: Credit card details and billing information.
  • Website Usage Information: Information about your use of our website, including IP address, browser type, and pages visited.

We collect personal information directly from you when you provide it to us via our website, over the phone, in person, or through email. We may also collect information from third parties, such as healthcare providers, with your consent.

Use of Personal Information

The personal information we collect is used to:

  • Provide and manage our services, including scheduling appointments, processing payments, and providing medical care.
  • Communicate with you about your appointments, treatment, and our services.
  • Improve our website and services by analysing user behaviour and preferences.
  • Comply with legal and regulatory requirements.

Disclosure of Personal Information

We may disclose your personal information to:

  • Our staff and medical professionals involved in your care.
  • Third-party service providers who assist us with billing, IT support, marketing, and other services. These providers are required to protect your personal information and only use it for the purpose of providing services to us.
  • Healthcare professionals, health insurers, or other entities when required to coordinate your care or as authorised by you.
  • Government authorities or law enforcement if required by law or to protect our rights, property, or safety.

We do not sell or rent your personal information to third parties for marketing purposes.

Security of Personal Information

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, misuse, alteration, or disclosure. These measures include:

  • Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted on our website.
  • Regular security audits and updates to our systems and processes.
  • Restricted access to personal information to authorized personnel only.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you wish to access, update, or correct your personal information, please contact us at admin@spinebonebody.com or call us at (07) 4281 6950. We will respond to your request within a reasonable time and may charge a fee to cover the cost of providing the information.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files that are stored on your device when you visit our website. You can disable cookies in your browser settings, but this may affect the functionality of our website. We also use website analytics tools to analyse user behaviour and improve our website. These tools may collect information about your use of our website, including your IP address, pages visited, and time spent on the site.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by Spine Bone Body. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Spine Bone Body
Email: admin@spinebonebody.com
Phone: (07) 4281 6950

Effective Date: September 2024